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Contents 1 WebBuy Download Troubleshooting 1.1 General 1.2 Browser 1.3 Security / Firewalls 1.4 Still not working?

WebBuy Download Troubleshooting

If you have made a WebBuy purchase and are having trouble with your download there are a few things to try:

General

When you make a purchase you will both see a web page with a download link and be emailed a confirmation link with that same download link. Using this link will download a zip file to your system. Inside this zip file are the files you purchased.

It is recommended you first save the zip file and then uncompress it. This will avoid potential issues with partial downloads and unzip temporary files.

Make sure to save your purchases somewhere safe.

Browser

The best tested browser is Mozilla Firefox. If you are using Microsoft Internet Explorer it is highly recommended to get the latest service packs or latest browser version. You may also want to try the latest version of Firefox. Other standards HTTP/1.1 compliant browsers such as Safari and Opera should also work.

Specifically for IE6 the following bug may apply:

• http://support.microsoft.com/?kbid=319032

UNIX users can also use HTTP/1.1 command line tools such as cURL. However, be aware that WebBuy uses Content-Disposition headers to specify the filename. cURL does not yet understand these headers so you may want to explicitly specify an output zip filename.

Security / Firewalls

Downloads use a secure connection based on SSL. Make sure your security settings and firewall allow SSL connections on non-default ports. WebBuy may use ports such as 8120 rather than the default 443.

Also make sure your security settings and firewall allow you to accept the Bitmunk security certificate if needed.

Still not working?

If you are still having trouble with your download the please submit a support request from your account page or email us.